Last year Giacom happily turned among the first ever before step three suppliers for Sophos in the uk. I trapped having Robert Marchant away from Tinder Corporation on the connection with altering Sophos licences out to Giacom.
Tinder Enterprise try a they help organization promoting telecoms, They devices, circle structure and to different enterprises. We have been an effective Giacom companion for over 5 years.
Great! Any questions i have are often answered easily, and you can Giacom’s education info was massively ideal for our solution cluster. All of our Account Manager Samantha Fleming pointed you in the direction of Giacom’s studies webinars, which happen to be quick and simple in order to breakdown.
Financially our company is really proud of the straightforward pick buy processes and you will monthly contracts. Instance, Sophie Rea from your own fund party has been quite beneficial inside the to ensure the statements always line up with the fee runs. Along with we’ve got never really had any issues with account running, for even example in the event the a finish-associate change the organization title the party manage they therefore it will not produce one fee delays – your fund people are always screw in it.
We’ve been good Sophos silver spouse for about four years. Very first i checked an abundance of cybersecurity possibilities and you can Sophos is actually the leader – our provider cluster speed it extremely.
When Sophos revealed they will use vendors instead of providing they direct so you’re able to you, our very own Sophos Account Director accessible to sort out the brand new button to possess you.
Therefore we was setup having some other Affect Service provider (CSP) not the same as Giacom. Initial we did not brain because CSP got decent on line evaluations – but they ended up being a nightmare! In the 1st 6 months we had points particularly step three some other nonresponsive Membership Executives, price misquotes, credit notes not honoured, licences not triggered, and. For example, one of our end-profiles try prepared more than per month for their the newest Sophos licences, and lovestruck giriЕџ now we was basically chasing because of it each and every day – it was a complete almighty faff!
So when i understand inside the Giacom’s newsletter which they was basically and Sophos vendors, i got in contact with Samantha to simply help us switch over.
Samantha and you can Sophie were very useful in enabling all of us developed with Sophos, also the Sophos Pro cluster was in fact big which have taking you precise rates and you will responding our questions. Top honors times that have Giacom are perfect, in 24 hours or less we could turn on our very own Sophos licences – unlike our very own early in the day vendor where we are able to feel waiting weeks.
Example: Tinder Enterprise suggests provisioning Sophos as a result of Giacom
Plus Giacom’s paperwork is actually simpler and easier to processes. All of our previous Sophos provider had longer and you may perplexing pick buy models, but Giacom’s models are easy and quick so you’re able to submit.
“Changing the Sophos contracts over to Giacom has actually naturally protected you some time and be concerned! I don’t have to worry about waiting for people affairs to help you become solved and i usually do not waste time chasing answers informal such as I did inside my prior CSP.”
Giacom handle people technology items right away. Emma Hadley from the Fund class and you can Tracey Seymour in the Sophos Specialist party currently handle our very own label agreements, its price and professionalism could have been an excellent assist!
Modifying all of our Sophos deals out over Giacom provides however saved all of us some time stress! It is good realizing that in 24 hours or less out of completing an effective PO the latest Sophos group usually trigger the order versus question. I don’t have to bother with looking forward to one circumstances to help you getting resolved and that i dont waste time chasing answers informal particularly Used to do inside my earlier in the day CSP.
And Giacom possess you up to date into the any one of the product up-dates otherwise change. A recently available example is when Samantha assisted us circulate all of our Microsoft 365 licences over to Microsoft’s The latest Business Feel (NCE) and you can waiting united states with the NCE rate alter.
Through Giacom we can render our very own avoid-pages eleventh hour sign ups so you can Sophos, due to the fact there isn’t any ready. Also, he has got the option of sometimes label or month-to-month Sophos licences to suit the company.
To have Sophos and Microsoft 365 certainly, this service membership is ideal for. The employees exactly who We have verbal to also have short responses. Samantha usually sees the phone as well as support myself which have things that aren’t element of their time-to-go out. I would 100% obviously highly recommend Giacom!
To have a chat to the class precisely how we can assist the team, identical to we helped Tinder Firm, fill out this type in order to demand a visit right back.
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In the 2020, Giacom, DWS and you will Union Street turned an element of the same number of organizations, bringing together around three station leading choice – telecoms, cloud application qualities and you can affect billing.
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